Regional Application Support Officer
As part of their long-term strategy, Save the Children is building a global team of technology Officers to send their global IT needs. This role is part of the global Application Services team focused on delivering a global applications service to all Save the Children countries.
The Application Support Officer will work closely with country, regional and centre based teams to provide resolution to support tickets raised through the service desk system, reporting and analytical information on the organisations Enterprise applications to assist in the running of an efficient and effective global function.
The Application Support Officer will work with the Technical Architect, Suppliers and other System Administrators in other locations to provide a reliable, scalable and performant systems to all SCI countries and those members that participate in the shared service.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
Qualifications and Experience:
Bachelor’s Degree in a relevant field such as IT. Finance.
Proven experience of at least 5 years of providing technical application support to corporate applications
A desire to work on an enterprise level systems based on the Microsoft stack (Windows Server, .NET, SQL Server, nS)
MS SharePoint Support Skills, MS SharePoint Administration, Customisation, Workflows and Web parts
Ability to explain complex technical and non-technical information in a succinct and compelling manner to all levels of seniority
Experience of solving complex business and technical issues through trouble shooting and analysis, defining a clear way forward and ensuring buy in
Strong Excel skills
Strong interpersonal and communication skills
Fluency in speaking and writing in English
An understanding of Collaboration, Finance, Funding, Warehousing and HR processes and procedures from a global organisation
Proven technical skills in a mainstream programming language, or database system (cross training will be provided if required)
Experience in implementing and managing applications in a complex global organisation
Experience of Implementing and maintaining Application Monitoring Tools
Application testing and planning skills
Track record of administering & supporting applications in a complex global organisation
Experience of exposure to the non-for-profit sector and/or developing countries
Demonstrated high-level interpersonal and cross-cultural’ skills including the ability to build collaborative relationships internally and externally with sensitivity to cultural, ethnic, social and , political issues
Willingness to travel 50% of the time, with little or no prior notice
Qualified candidates are encouraged to send their CVs by Tuesday, November 27, 2016 to the below e-mail address (job title should be mentioned hi the subject line):
Only shortlisted candidates will be contacted. All applicants will also be subject to Save the (Children’s usual Child Safeguarding Policy and reference checking process.
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