Description

Key Responsibilities

• Achieve individual success through generating new sales targets and providing sound customer service.
• Match customer needs with OSN’s products and services portfolio utilising all opportunities to up-sell.
• Apply the OSN approved selling technique at each customer encounter to deliver a compelling and engaging presentation each time.
• Ensure that customers leave the outlet with sufficient product information and a clear understanding of the subscription journey.

Product & Content Knowledge

• Maintain strong knowledge of OSN’s content; including top channels, series and programs.
• Comprehensively explain subscription benefits to the customer to ensure that the customer’s short term and long term TV viewing needs are met.
• Demonstrate hardware features and how-to instructions as part of a complete product presentation.
• Explain value-added features such as OSN Play, Go and the Privileges rewards program to underline the quality proposition.
• Compare OSN versus its competitors and free-to-air service providers. Clearly present package mix, pricing and overall services provided by OSN.
• Fully understand and keep up-to-date with the range of market offers and promotions, as well as business updates that govern existing subscriptions.

Policies & Processes

• To complete subscription contracts/processes of sale in detail in readiness for processing
• To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative, regulatory and company policies and procedures
• To resolve basic queries and escalate complex problems or customer complaints to sales management for support
• To receive payments and issue receipts for sales and services, ensuring accuracy of transactions and data input

Requirements

Qualifications, experience, skills and competencies Experience required:

• Proven experience being successful in a high pressured, target-based sales environment.
• Experience selling conceptual systems, designs or schemes (e.g., preferably entertainment-based, insurance related products, time share or off plan real estate)
• Previous retail experience is desirable in local market.
• Education requirement:  Preferred – High school completion

Knowledge & Skills:

• Strong English communication skills (both written and spoken).
• Arabic/other languages essential/preferred for local location.
• Computer literacy with focus on Microsoft Office Suite: Word, Excel, Outlook.
• Effective listening skills that deliver against customer needs.
• Interest in and awareness of pay TV and entertainment TV within local area.
• Enjoy being part of a team, but still have the drive to work on your own initiative.  Good understanding of local area communities