Estarta Solutions (based in Amman/ Jordan) currently has an opening for an “Post Sales Escalation Agent” position.
A college degree in MIS, BIS, industrial engineering, or any relevant field is required.
2-3 years of experience in operations, customer support, project management, or IT support is required.
English fluency (writing and speaking) is a must.
Basic understanding or strong interest in networking products.
Analytical and troubleshooting mindset.
Ability to learn quickly.
Self-managed and self-motivated – able to work without supervision.
Excellent communication and presentation skills.
Excellent customer handling skills.
Ability to work under pressure – take leadership under a critical situation with the customer, maintaining professional and positive attitude.
Proactive, strive for continuous improvement.
Qualified candidates can send their updated CVs in ENGLISH with the vacancy in the subject to firstname.lastname@example.org.
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