Estarta Solutions (based in Amman/ Jordan) currently has an opening for a “Post Sales Escalation Agent” position.
=> A college degree in MIS, BIS, industrial engineering, or any relevant field is required.
=> 2-3 years of experience in operations, customer support, project management, or IT support is required
=> English fluency (writing and speaking) is a must
=> Intermediate to advanced level of German language is a plus
=> Basic understanding or strong interest in networking products
=> Analytical and troubleshooting mindset
=> Ability to learn quickly
=> Self-managed and self-motivated – able to work without supervision
=> Excellent communication and presentation skills
=> Excellent customer handling skills
=> Ability to work under pressure – take leadership under a critical situation with the customer, maintaining professional and positive attitude.
=> Proactive, strive for continuous improvement.
Qualified candidates can send their updated CVs in ENGLISH with the vacancy in the subject to firstname.lastname@example.org
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