وظائف شاغرة لدى شركة امنية للاتصالات – حاسوب – مهندسين – كول سنتر – ادارة – محاسبة – ويرحب بحديثي التخرج او من هم على مقاعد الدراسة

وظائف شاغرة لدى شركة امنية للاتصالات – حاسوب – مهندسين – كول سنتر – ادارة – محاسبة – ويرحب بحديثي التخرج او من هم على مقاعد الدراسة

hatemsalah 08 أبريل, 2018 لا تعليقات تسويق, تصميم, كمبيوتر, محاسبة, مهن اخرى, هندسة 4157 مشاهدات

وظائف شاغرة لدى شركة امنية للاتصالات – حاسوب – مهندسين – كول سنتر – ادارة – محاسبة – ويرحب بحديثي التخرج او من هم على مقاعد الدراسة

تعلن شركة امنية للاتصالات في عمان عن حاجتها الى :

١) GRADUATE ENGINEER INTERNS
Umniah Chartered Program is a scheme for fresh graduates to join Umniah at entry-level positions for a period of four years’ training and employment.The Graduate Engineer Interns work with other engineers and specialists at workshop / site according to given instructions.
Eligible candidates should
Hold a university degree with a GPA OF 3.0/4   Pass related functional test based on the hosting department ;
SKILLS
Successful engineer interns should be fast learners, use logic to solve problems and are personally committed to continuous improvement
EDUCATION
Bachelor Degree in Telecommunication Engineering or any other related field
٢) CUSTOMER CARE REPRESENTATIVE ( CALL CENTER )
1. JOB PURPOSE
Responsible for handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services in order to meet assigned KPI’s and achieve customer’s satisfaction.
2. RESPONSIBILITIES
Handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services.
3. REQUIREMENTS
Education:    Bachelor Degree  in Business Administration or any related field.
UNDERGRADUATES CAN ALSO APPLY.
٣) SHOP REPRESENTATIVE
1. JOB PURPOSE
Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services in order to meet customers satisfaction and achieve sales targets.
2. RESPONSIBILITIES
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
3. THE JOB ENTAILS EXPOSURE TO:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Perform customer verifications.
  • Set up new customer accounts.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet customer time frames.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers’ accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.
  • Maintain customer databases.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.
4. REQUIREMENTS
Education:    Bachelor Degree

  in Business Administration or any related field.

Skills :

  • Selling Techniques: Consultative Selling, Negotiation techniques, Persuasion and Deal closing, Cross and up selling techniques.
  • Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications.
  • Good command in MS Office
٤) YOUTH UNIT TEAM MEMBER
JOB PURPOSE
Responsible for promoting Umniah products and services for related segments, and support company initiatives and activities when needed.
RESPONSIBILITIES
  • Work as prompters and representatives in Umniah events.
  • Sell Umniah offers and services to designated segment.
  • Support in operational and reporting duties  and other departments upon need.
REQUIREMENTS
Education: candidates must be undergraduate university students who have at least 3 semester till graduation.

Skills:Excellent command of English Language – speaking and writing
Selling Techniques

٥) ACCOUNT MANAGER
1. JOB PURPOSE
To manage, direct and open new number of accounts, and maintain the relationship needed to ensure target goals are met and customer satisfaction.
2. RESPONSIBILITIES
  • Acquire, retain and grow the portfolio of accounts .
  • Achieve new sales target.
  • Ensure clients satisfaction.
  • Use Sales Force System ”Sales Reporting System” to record the accounts acquiring progress.
3. REQUIREMENTS
  • Education: Bachelor Degree in Business Administration or any other related field.
  • Work Experience: a minimum of 2 years in sales, telecom experience or IT background.
  • Good command in MS Office applications
  • Excellent command of English language writing and speaking
KNOWLEDGE OF:
  • Telecom knowledge.
  • Smart phones and handsets applications and settings.
  • Products & Services Knowledge: Umniah Products and Services (functionality, price, availability), Umniah packages (products included, price, availability), Subscription terms and conditions.
  • Market Knowledge: Umniah’s Competition, Mobile Telecommunications Industry, Consumer behavior and consumer segments, Distribution channels, Local Culture.
  • Selling Techniques
  • Consultative Selling, Negotiation techniques, Deal Structuring, Persuasion and Deal Closing, Cross and Upselling Techniques
  • Customer Care
  • Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications, Lead generation and referral
للتقديم من هنا
٦) VAS & CORE NETWORK OPERATIONS ENGINEER

1. JOB PURPOSE
Responsible for perfuming front line activities related to installation, commissioning, repair, operation and maintenance of Data Value Added Services – VAS platforms and associated equipment. Also in charge of studying new value added services and modifications to provide comment and advice.
2. RESPONSIBILITIES
  • Manage the VAS technical activities .
  • Prepare and analyze VAS KPI and commit to VAS SLA’s.
  • Support other divisions in core network operations.
2. REQUIREMENTS
Education: Bachelor Degree in Computer Engineering or any related field.
Work Experience: 0-2 years in Telecommunications industry
Certificates: PMP and CCNA are preferred

Skills In:

  • Project Management
  • Service Management
  • Network Installation and Provisioning
  • Network Performance Management: Trouble Ticketing
  • Network Security
  • Network Platforms Planning
  • Customer Support
  • Testing
  • Good command of English language speaking and writing
  • Knowledge in web development
  • Excellent command of MS office
Knowledge Of:
  • Telecom field, GSM networking and technologies principles.
  • VAS platforms, protocols related and systems.
  • Operating systems like Windows, Red hat or SUSE Linux, SUN Solaris…etc.
  • Oracle, Shell Scripting, SQL and IP Networking.
  • Umniah Products & Services Knowledge (functionality, price, availability).
  • Good knowledge in (JAVA, Oracle, C#, MySQL, and Linux)
3. WORK ENVIRONMENT
Office work – includes on call duties
٧) IT SYSTEMS ENGINEER/ SR. ENGINEER
1. JOB PURPOSE
Responsible for operating, maintaining, supporting Umniah servers. In addition to, delivering all services and projects in area of responsibility that are driven by business needs. The IT Systems Engineer/Sr. Engineer is responsible to adhere to business policies and procedures in fulfilling SLAs for those services.
2. RESPONSIBILITIES
  • Maintain, support, implement, and manage business related services and applications.
  • Monitor implemented systems through provided monitoring tools and handle related changes Plan and implement expansions and systems upgrade as per business needs Perform corrective maintenance when needed. Maintain and support implemented Microsoft infrastructure, servers, and 3rd parties services
  • Maintain and adhere to business services SLAs as set by corporate rules by following the industry’s high availability best practices and procedures.
  • Secure business services and applications by maintaining data integrity, data leakage prevention and security best practices.
  • Implement and operate needed solutions to adhere to business recovery time objectives and recovery point objectives.
  • Manage incidents, problems, and change requests based on ITIL best practices.
  • Update related policies and procedures periodically to cover all environmental changes and ensure systems and services design and architecture documentation.
  • Manage Assets and support agreements through maintaining their records and performing purchases as per business needs.
  • Apply capacity planning; planning for and responding to business changes and needs.
3. REQUIREMENTS
Education:  Bachelor Degree in Computer Engineering, Computer Science or any related field.
Work Experience:

  • Officer:  1– 3 years
  • Sr. Officer:  3 – 5 years

Certificates: Microsoft Certifications, CISCO CCNA, and HP technologies certifications are preferred.

Knowledge Of:
  • End user service orientation.
  • SQL server database
Skills In:
  • IT Strategy and Planning: Operations strategy and planning, Business Continuity and Contingency Planning, Security policies and procedures, New technologies assessment.
  • Applications Management: Enterprise Application Integration systems, Enterprise application systems, Operating systems.
  • Asset Management.
  • Database Management: Database management.
  • IT Operations: Deployment/system implementation, Operations environment maintenance, Disaster recovery.
  • Risk management Vendor Management

Work Environment: 24X7 support and on-call during weekends and vacations, working in low temperatures environments in data centers frequently.

٨) RF OPTIMIZTION ENGINEER
1. JOB PURPOSE
Responsible for providing a high level of 2G/3G network optimization to ensure an optimum radio frequency performance within the limited resources available and ensure network coverage capacity and meet quality targets.
2. RESPONSIBILITIES
Maintain 2G/3G/4G radio network KPI’s within agreed SLA’s.Responsible for the introduction of new features, releases, technologies into the existing radio network.Handle the execution of Umniah’s technical department strategy relating to RF network optimization and quality enhancements .
3. REQUIREMENTS
Education:    Bachelor Degree in Telecommunication or any related field.

Knowledge Of:

  • Telecom field
  • Radio frequency technologies and techniques
  • RF tools: mapinfo, mentum planet, AFP, tems, nemo and any related tools o    Huawei and ZTE vendors
  • Wave propagation
  • Antenna designs
  • Spectrum management
Skills In:
  • Project Management:
  • Service Management:
  • Network Installation and Provisioning
  • Radio Network Installation and Configuration, Radio Network Testing and Activation,
  • Network Equipment Testing and Activation, Radio Network Maintenance.
  • Network Performance Management
  • Network Fault Management
  • Radio Network Planning
  • Network Platforms Planning
  • Excellent command of English language speaking and writing
  • Excellent command of MS office .

Work Environment: 20% field

للتقديم من هنا
٩) TRANSPORT & IP NETWORK OPERATIONS ENGINEER
1. JOB PURPOSE
Responsible for the effective operations of the IP, Data link  for Umniah Transport Infrastructure (DWDM, SDH, PDH, MPLS, Switches and Internet Gateway), manage Umniah ISP Security solutions to insure network availability without security incidents occurrence to protect IP infrastructure and customers, handling service requests, and responsible for management, and operations of the IP and OPTIX network as a whole, Analyzing system capacity vs. forecasted demand and traffic projections and provide periodic and escalation reports to planning and Maintenance team.
2. RESPONSIBILITIES
  • Manage  and operate Transport Infrastructure to provide requested Services according to Operation level agreement .
  • Manage and administrate Transport infrastructure to maintain and improve performance and achieve monthly network availability.
  • Maintain Security for Umniah Internet Critical services within area of responsibility and provide MSS for MDS Customers.
  • 24/7 Transmission and IP Helpdesk for All Transport Infrastructure Network Elements.
  • Perform Reporting in addition to Maintain and update Network Documentation
3. REQUIREMENTS
Education:    Bachelor Degree in Electrical, Computer Engineering / Communication Engineering.

Work Experience:
  • Engineer: 0-2 years in Telecommunications industry
  • Sr. Engineer: a minimum of 3-5 years in Telecommunications industry

Certificates: CCNA is Mandatory. CCNP, CCSP, JNCIA-FWW, Security Plus is preferred

Knowledge Of:
  • MPLS Network administration
  • QoS
  • Service providers Open Source tools and Systems.
  • Log Management systems, Net flow and SNMP management tools.
  • IP Networks Routing and Switching.
  • IP Networks Management and Monitoring Tools and Standards.
  • SDH and PDH (ZTE and Huawei)
  • DWDM
  • PNMS
Skills In:
  • Network Installation and Provisioning
  • Network Management Systems: U2000 , PNMS,NETNUMEN
  • Network Fault Management
  • Good command of English language speaking and writing
  • Excellent command of MS office

Work Environment: Office work 95%, Field Work 5% and – 24/7 on call duty

١٠) IP NETWORK PLANNING ENGINEER
1. JOB PURPOSE
Responsible for executing capacity planning activities and managing IP product life cycle. They are also responsible for maintaining inventories about IP network configuration and structure, and to generate all required reports to assure systems are running in safe margins. They need to follow up on new projects in terms of; implementing, coordinating with other operations and planning teams to ensure full plans integration, and providing different level of RAN elements, resources, and features to match network growth in a timely manner.
2. RESPONSIBILITIES
  • Network Design and Product Life Cycle.
  • Capacity planning calculation.
  • Support operational teams and other planning entities.
  • Spare parts controlling.
  • Supervise introducing new features and elements to the network.
  • IP planning reporting.
  • Fulfill Data Management activities
  • IP Projects; prepare project plan, manage and follow up on the implementation, and review when needed.
3. REQUIREMENTS
Education:    Bachelor Degree in Computer Engineering or other related filed

Work Experience:

  • Engineer: 0 – 2 years
  • Sr. Engineer: a minimum of 3 to 5 years’ experience in IP planning, with operations experience for 2 years at least

Knowledge Of: telecom engineering principles, IP and Security technologies.

Skills In:

  • MS office applications.
  • Excellent command in English Language.
  • CCNA, CCNP and CCIE is a plus.
  • Resource Allocation and Budgeting.
  • Project Reporting.
  • Network Equipment Maintenance.
  • Network platforms planning (scaling, HW selection, interfaces etc.)
  • Network quality standards and benchmarks.
  • Fault analysis and correlation techniques.
  • Disaster recovery and contingency planning.
  • Maintaining Network Inventory systems
  • Risk assessment techniques.


كل تدوينات

اترك تعليقاً

لن يتم نشر عنوان بريدك الإلكتروني. الحقول الإلزامية مشار إليها بـ *

Gornan Wordpress News Theme By Hogom Web Design