وظائف شاغرة لدى شركة امنية للاتصالات – حاسوب – مهندسين – كول سنتر – ادارة – محاسبة – ويرحب بحديثي التخرج او من هم على مقاعد الدراسة
تعلن شركة امنية للاتصالات في عمان عن حاجتها الى :
١) GRADUATE ENGINEER INTERNS
Umniah Chartered Program is a scheme for fresh graduates to join Umniah at entry-level positions for a period of four years’ training and employment.The Graduate Engineer Interns work with other engineers and specialists at workshop / site according to given instructions.
Eligible candidates should
Hold a university degree with a GPA OF 3.0/4 Pass related functional test based on the hosting department ;
SKILLS
Successful engineer interns should be fast learners, use logic to solve problems and are personally committed to continuous improvement
EDUCATION
Bachelor Degree in Telecommunication Engineering or any other related field
٢) CUSTOMER CARE REPRESENTATIVE ( CALL CENTER )
1. JOB PURPOSE
Responsible for handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services in order to meet assigned KPI’s and achieve customer’s satisfaction.
2. RESPONSIBILITIES
Handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services.
3. REQUIREMENTS
Education: Bachelor Degree in Business Administration or any related field.
UNDERGRADUATES CAN ALSO APPLY.
٣) SHOP REPRESENTATIVE
1. JOB PURPOSE
Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services in order to meet customers satisfaction and achieve sales targets.
2. RESPONSIBILITIES
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
3. THE JOB ENTAILS EXPOSURE TO:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Perform customer verifications.
- Set up new customer accounts.
- Process orders, forms, applications and requests.
- Organize workflow to meet customer time frames.
- Direct requests and unresolved issues to the designated resource.
- Manage customers’ accounts.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
4. REQUIREMENTS
Education: Bachelor Degree
in Business Administration or any related field.
Skills :
- Selling Techniques: Consultative Selling, Negotiation techniques, Persuasion and Deal closing, Cross and up selling techniques.
- Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications.
- Good command in MS Office
٤) YOUTH UNIT TEAM MEMBER
JOB PURPOSE
Responsible for promoting Umniah products and services for related segments, and support company initiatives and activities when needed.
RESPONSIBILITIES
- Work as prompters and representatives in Umniah events.
- Sell Umniah offers and services to designated segment.
- Support in operational and reporting duties and other departments upon need.
REQUIREMENTS
Education: candidates must be undergraduate university students who have at least 3 semester till graduation.
Skills:Excellent command of English Language – speaking and writing
Selling Techniques
٥) ACCOUNT MANAGER
1. JOB PURPOSE
To manage, direct and open new number of accounts, and maintain the relationship needed to ensure target goals are met and customer satisfaction.
2. RESPONSIBILITIES
- Acquire, retain and grow the portfolio of accounts .
- Achieve new sales target.
- Ensure clients satisfaction.
- Use Sales Force System ”Sales Reporting System” to record the accounts acquiring progress.
3. REQUIREMENTS
- Education: Bachelor Degree in Business Administration or any other related field.
- Work Experience: a minimum of 2 years in sales, telecom experience or IT background.
- Good command in MS Office applications
- Excellent command of English language writing and speaking
KNOWLEDGE OF:
- Telecom knowledge.
- Smart phones and handsets applications and settings.
- Products & Services Knowledge: Umniah Products and Services (functionality, price, availability), Umniah packages (products included, price, availability), Subscription terms and conditions.
- Market Knowledge: Umniah’s Competition, Mobile Telecommunications Industry, Consumer behavior and consumer segments, Distribution channels, Local Culture.
- Selling Techniques
- Consultative Selling, Negotiation techniques, Deal Structuring, Persuasion and Deal Closing, Cross and Upselling Techniques
- Customer Care
- Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications, Lead generation and referral