وظائف شاغرة مميزة لدى شركة ABYAT

We are Hiring Call Center Team Leader.

Job Description

-Oversee staff who respond to customer inquiries.

-Receive incoming phone calls and/or electronic messages from people who have concerns about a company’s goods or services.

-Make sure employees know how to respond to what is being asked and do so in a manner that puts the company in a good light.

-Follow procedures and directions given routinely to the staff on what to do and how to improve.

-Scheduling workers to ensure adequate coverage.

-Set goals to achieve as a way to improve performance and measure effectiveness.

-Firm grasp on the company’s requirements from its customer service team.

-May be responsible for recruiting, interviewing,

and hiring candidates and then address duties and expectations.

-Monitor both group and individual performance.

-Increase productivity and customer satisfaction.

-Document observations in written reports and submit to higher management.

Skills Bachelor degree/ Diploma is a must.

5-6 years of experience relevant to the filed /same filed in a reputable

—company/ a well-known organization telecom/bank.

Bilingual (fluent in Arabic and English) Knowledge of using GENESYS reports (is a +) Patient.

Ability to multitask. Send your CVs to Recruitment@abyatonline.com