Zain Jordan is looking to hire

Zain Jordan is looking to hire

ZAIN4951 – Data & VAS Engineer
About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.9 million customers as of September 30, 2013, reflecting a 39% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 1,794 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit www.jo.zain.com

WHAT

Assisting Zain in developing and maintaining new revenue streams through monitoring Value Added Services (VAS) systems and platforms, providing needed technical support and modifications to keep it up, healthy and optimize it’s performance, in addition to participating in developing, testing, and launching these services to provide customers with the best experience, while cooperating with internal and external parties to achieve this objective.

HOW

You will be responsible for :-

Administrating and Maintaining VAS systems and platform, through continuously monitoring its performance, handling errors, faults or any malfunction, as well as conducting scheduled maintenance and back-up activities; to ensure maximum availability and minimal costly downtimes.

Implementing modification/ updates/ or expansion plans on VAS systems in an effective and timely manner, recommending such changes; in order to fulfill business needs and ensure optimal customer experience.

Negotiating and discussing technical specifications of required services with vendors and assisting in Request for Proposal (RFP) preparation; in alignment with business needs, as well as tracking and controlling vendor’s performance during implementation or operation.

Cooperating with Charging & Billing functions, to check the billing cycle covering current and new VAS, while resolving any related issues.

Cooperating with Marketing function during the design and development of a new VAS, understanding commercial requirements, market needs and all other related service dimensions; in order to translate them into technical specification and finally into an end product.

Implementing and launching new VAS and employing proper technical specification in line with service’s design; providing customer with diverse services satisfying its needs.

Testing the new VAS as per Zain’s policies and procedures, guaranteeing their proper functionality as well as ensuring their compliance with the set requirements.

Acting as a third tier for handling customer complaints covering VAS, through troubleshooting and resolving related technical issues, taking proper actions to prevent these issues in the future; ensuring customer satisfaction.

Preparing comprehensive reports including statistics and data that reflect customer behavior, services demand, and market need in order to be utilized by other concerned functions.

Performing other duties related to the job as assigned by the direct supervisor.

Executing activities according to the organizational security policies.

Protecting assets from unauthorized access, disclosure, modification, destruction, and interference.

Accessing and/ or modifying systems, applications, and information as allowed by the owner.

WHAT DO I NEED?

You will be required to have Bachelor’s degree in Electrical Engineering, Computer Engineering or a related field.
You shall have 1-3 years of relevant experience.

Soft Skills

Customer Centricity
Hardworking & team player .
Self-Development
Accountability and commitment.
Analytical thinking
Troubleshooting & Consultation
Innovation

apply-now

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