Warning: Creating default object from empty value in /customers/2/c/1/tawzeefjo.com/httpd.www/wp-content/themes/gornan/inc/cp/ReduxCore/inc/class.redux_filesystem.php on line 29
وظائف شاغرة لدى الملكية الاردنية - وظائف في الاردن والخليج
Ensure service levels and agreed telephony provisions are met to deliver stability and system confidence to customers
Manage the delivery of agreed initiatives to enhance the customer experience
Liaise with vendors and develop new technologies to meet customer contact demands through multimedia applications
Reporting and Analytics
Develop and implement analysis tools and methodologies which lead recommendations for business and client growth strategies
Drive continual efficiency, accuracy and integrity improvements
Manage the analysis and relevance of daily, weekly, monthly and ad hoc Contact Centre and Management Team reporting tools.
Provide detailed analysis of performance data and center statistics to identify trends and opportunities to drive efficiencies in performance, resource utilization and customer growth
Develop, plan and execute strategic workforce planning
Negotiate with existing and potential clients on the business ability to service and grow revenue streams by providing efficiency in operational performance.
Identify, evaluate & address staffing implications of business strategies and plans, as well as highlight potential issues and threats
Lead forecasting, modelling and analysis to identify gaps with current state and implement a program of recommendations, plans and actions to bridge the gaps
Participate with management on workforce strategies, analyses and issues
Budget
Prepare manpower budgets, forecast and utilization at a client level to address revenue growth and margin management.
Find efficiencies in operation to maximize margin and promote client growth.
<p<
Skills
Significant experience in Business Analysis
Strong negotiation and client management skills and experience
Experience in development of key performance measurement tools
Strong financial analysis background
Proven analytical and problem solving prowess.
Ability to make things happen. – Passion to help drive change.
اترك تعليقاً