وظائف شاغرة لدى شركة Uber برواتب عالية
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
About the role
Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
We’re looking for a Greenlight Supervisor to support the day-to-day operations of our Greenlight locations in Jordan. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers.
This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What you’ll do
- Support the daily operations through operational oversight and analysis
- Handle escalations of more difficult support interactions
- Manage scheduling, attendance, and general administration of Uber Experts
- Lead, Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
- Own facility issues such as supplies, utilities, and branding
- Improve processes on behalf of Uber Experts and partners to the GL program through project work
- Support Jordan Ops team in implementing any project or task that needs to be implemented in Irbid and Zarqa
- Flag any issue relevant to the city to the Jordan Ops team
What you’ll need
- At least three years of relevant experience
- Great communication skills and ability to interact with internal and external partners.
- An interest in and passion for Uber.
- Demonstrated background in solving complex customer problems
- Team leadership experience in a fast-paced environment