وظائف شاغرة لدى شركة SMTjo Electronic مع رواتب وحوافز وضمان

وظائف شاغرة لدى SECURITY MANAGEMENT TECHNOLOGY GROUP

We are looking for a competent IT Help desk Technician:

Responsibilities

• Install operating systems and upgrades, providing support when issues and problems occur.

• Serve as the first point of contact for users seeking technical assistance over the phone or email.

• Perform remote troubleshooting through diagnostic techniques.

• Determine the best solution based on the issue and details provided by users.

• Walk the user through the problem-solving process.

• Direct unresolved issues to the next level of support personnel.

• Provide accurate information on IT products or services.

• Record events and problems and their resolution in logs.

• Install, modify, and repair computer hardware and software as needed.

Requirements

• Proven 1-2 years experience as a help desk technician or other IT customer support role.

• Good understanding of computer systems, mobile devices and other tech products.

• Ability to diagnose and resolve basic technical issues.

• Proficiency in English.

• Excellent communication skills.

• Customer-oriented and cool-tempered.

• BSc/BA in IT, Computer Science or relevant field

Please email your resume to: husam.alhaija@smt.jo

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