Zain Jordan is looking to hire

وظائف شاغرة لدى شركة زين في عدة اقسام

1- ZAIN6206 – VAS Team Leader

WHAT

Supervise the Services & Solutions VAS Team and lead VAS day to day tasks and operations. Performs a variety of comprehensive assessment, planning, development and implementation of GSM Value Added Services, solutions, tools, and systems to enhance VAS efficiency and effectiveness. Provide technical solutions for Value added Services for the company. Assist and participate in marketing ideas and initiatives for VAS and development of GSM services and applications. Follow up latest technology trends to develop services already existing and obtain new services from different parties and
optimizing them to our needs. Mange implementations for VAS new services & Projects.

HOW

You will need to manage the following tasks :-
  • Supervise the Value-Added Services Technical Team and insure activities and tasks are well coordinated.
  • Designing VAS plans and leads implementation to achieve targets as set in the annual objectives and request based on strategy roadmap
  • Provide technical assistance to VAS team members to guide them during executions of tasks.
  • Focus on developing team members and insure training requirements are covered as per needs for new and existing members.
  • Work closely with team towards reducing costs/downtime, identify and executing cost savings initiatives, implement continuous improvement on VAS systems, support execution of projects.
  • Continuous VAS Systems analysis to insure right utilization and possible optimizations are considered.
  • Project Management for all VAS related projects, including supervision and coordination for upgrades, expansions and new installations of VAS systems/services.
  • Design the Technical setups for VAS Platforms & integrations with all others systems.
  • Working with VAS platforms Vendors, Content providers, and operators
  • Understanding business marketing objectives and working in developing strategies to meet these objectives in the dedicated Mobile data segment
  • Investigating other Value Added Services & Technologies which the company should develop to maintain its leadership in Technology and innovation
  • Monitor KPI’s and VAS Platforms utilization and performance & generating equivalent reports “Technical & business “ and insure VAS Platforms availability as per agreed on service and system availability KPIs.
  • Participate in writing, update and alteration of agreements related VAS systems and services.
  • Create, update and maintain documentations for services, systems and procedures related to Value Added Services.
  • Areas under responsibly (Unified Messaging Systems, Roaming Systems, Messaging Services (SMSC, MMSC and MCN), USSD, Ring Back Tone, OTA Systems (SIM and Device management), WAP Gateway. LBS, Content Filtering and any future introduced VAS service.
  • Performing other duties related to the job as assigned by the direct supervisor.

WHAT DO I NEED?

  • Education: Bachelor degree in Telecommunications Engineering or a related field
  • Experience: Minimum 5 Years of relevant experience

THOSE SOFT SKILLS?

• Accountability
• Analytical Thinking
• Results oriented
2- ZAIN6168 – CRM & Business Analyst Developer Team Member

What

Analyzing business and sales requirements and developing them into solutions for Business Support Systems and Customer Care Applications as well as monitoring their performance and ensuring day-to-day smooth running of systems, in addition to analyzing deployed products and subsequently recommending upgrades to improve the functionality and performance of systems.

How

you will be responsible for:
  • Analyzing business and sales requirements and subsequently contributing to developing them into CRM solutions and applications, as well as testing and integrating them to current CRM systems and contributing to the optimization of implemented systems.
  •  Developing programs and Integration processes for Business Support Systems and Customer Care Applications and touch points including Billing System, Provisioning System, CRM Unicam, ERP …etc.
  • Assisting in coding, implementing and maintaining Relational Database Management (RDBM) systems within the company, as well as troubleshooting problems that may arise and recommending on suitable corrective and preventive action in that regard.
  • Monitoring the performance of servers and applications and ensuring they are running smoothly on daily basis, as well as analyzing deployed products and subsequently reporting developmental areas to improve functionality of systems.
  • Administering and maintaining customer touch points including Zain Portal, Zain USSD…etc. as well as communicating requirements to vendors and ensuring that problems are followed up and resolved in a timely manner.
  • Providing end users with required training for systems and applications deployed to end users and handling their complaints and inquiries to ensure proper utilization of the concerned systems.
  • Testing systems and effectively troubleshooting and debugging complications in an accurate and timely manner as well as maintaining the archiving and documentation processes and creating SQL reporting service reports.
  • Maintaining strong relationships with vendors and software providers and ensuring that continuous support and maintenance is provided to implemented systems.
  • Performing other duties related to the job as assigned by the direct supervisor.

What Do I need ?

 Job Specifications:-
  • Holding a Bachelor’s degree in Information Technology or a related field.
Experience :-
  • 2 years of relevant experience.

Soft Skills

  • Commitment to Excellence
  • Customer Centricity
  • Innovation
  • Analytical thinking
  • Data Analysis
  • Self-Development

اترك تعليقاً

لن يتم نشر عنوان بريدك الإلكتروني. الحقول الإلزامية مشار إليها بـ *