وظائف شاغرة لدى ادوية الحكمة

وظائف شاغرة لدى مجموعة ادوية الحكمة مرحب بحديثي التخرج

Desktop Support Officer

Job Description

Responsible for providing effective support to Hikma end user on the network and other associated system. Answer calls came on IT support center.

Accountabilities:

  • The employee’s technical knowledge of job functions.
  • General understanding of the policies, procedures and processes.
  • Ability to obtain new skills and further develop existing skills through training and sharing knowledge with team members.
  • The level of accuracy and proficiency with which the employee completes assigned work.
  • Ability to complete assignments accurately and on time.
  • Ability to follow required procedures and guidelines.
  • Attendance record.
  • Understanding and implementation of standrads, policies, procedures and processes as they relate to the Company/ Department and overall mission of the organization.
  • General flexibility in meeting and implementing specific activities, tasks, or projects set outside the regular job accountabilities.

Skills

Qualifications: 

  • Bachelor Degree in IT (Computer Engineer, Computer Science, or related field).
  • Min of 2 years of relevant technical experience.

Experience:

  • Experience working in Microsoft windows environment.
  • Support for computer hardware and any authorized desktop software.
  • Knowledge and experience of call centre practices.
  • Network connectivity- Ethernet, TCP/ICP and VPN.
  • Good communication skills and experience dealing with internal users.

Skills:

  • Strong client-facing and communication.
  • Analysis and problem solving.
  • Basic knowledge of system application.
  • Good knowledge in hardware and software for desktop and portable computer.

Behavioral Competencies:

  • Customer focus Internal/External
  • Collabration and teamwork
  • Communication and influence
  • Initiative and drive for result
  • Planning and organizing

Functional Competencies:

  • System configuration and customization
  • Technical support and troubleshooting
  • Hardware management
  • Documenting/ Recording information
  • Telecommunication Network
  • English language
  • Quality Assurance and Management

Education

Computer Engineer, Computer Science or related field.

Job Details

  • Job Location:Amman, Jordan
  • Job Role:Information Technology
  • Number of Vacancies:1

Preferred Candidate

  • Career Level:Entry Level
  • Years of Experience :Min: 2
  • Degree:Bachelor’s degree

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