: Middle East, India & Africa-Jordan-Amman
Description
ABOUT US
Welcome to SITA… We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world’s leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.
Our Vision: Easy air travel every step of the way
WHY SHOULD YOU BE INTERESTED?
With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.
Challenge: Our people take on some of the biggest challenges in our industry. They aren’t afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.
Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.
Benefits in Jordan
* Medical Insurance for employee and dependants
* Life insurance for Employee including disability cover
* 21 Working Days Annual Leave
* Social Security as per labour law 6.75 % employee and 12.75%
company
* Education Reimbursement for up to 5 children of 1,800 JOD per child / per year aged 3 to 22
THE ROLE
You will be adding to the success of SITA by applying industry standard Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved, and change requests handled, within the agreed SLA. For that purpose, he has the ownership of incidents from opening to closing and must work with and chase all involved resolver groups to comply with SLAs.
Within SITA Service Desks, the Service desk agent is responsible to handle, at level 1, the incidents, service requests and change requests (assigned to him/her) which are raised by customers when they face issues with the use of SITA products and services. Those incidents are reported via various media: telephone, e-mails or web portal.
The Service desk agent has the primary responsibility to attempt to resolve the incidents at his/her level and to refer them to the appropriate resolver group while still managing them until resolution.This function requires working in shifts during nights, weekends and public holidays.
Qualifications
EXPERIENCE, KNOWLEDGE & SKILLS
Do you have a Bachelor’s degree in Engineering or Commerce?
Are you ITIL certified (Intermediate / Expert level)?
Do you have customer engagement experience?
Do you have help desk or call centre environment experience?
If the answer to most of the things above is ‘Yes’, then you are the best
person for this role
: Jun 6, 2018, 2:25:46 PM
