تعلن شركة ارامكس في عمان – الاردن عن حاجتها الى :
Customer Service Executive – GOC
الوصف الوظيفي
Manage the customer interaction to enhance the customer experience across different delivery channels.– Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhance the customer experience on local level
– Advise countries in relation to restructuring the customer service team to route the requests to the right responsible team
– Participate in setting the customer experience survey questionnaire
– Work with the station to prepare customer data for surveys and ensure the right sample size
– Interact regularly with the 3rd party conducting the customer experience survey to get information and provide them with needed data
– Participate in the analysis of the customer experience survey and work with the station to set the action plan
– Writing the questionnaire and customize the scenarios along with the customer service manager in the country for the mystery shopping survey
– Analyze outcome of the mystery shopping survey and coordinate with the country to set their actions.-Train the country customer service and outlet teams on systems or processes or procedures related to Customer service.
– Advise countries in relation to restructuring the customer service team to route the requests to the right responsible team
– Participate in setting the customer experience survey questionnaire
– Work with the station to prepare customer data for surveys and ensure the right sample size
– Interact regularly with the 3rd party conducting the customer experience survey to get information and provide them with needed data
– Participate in the analysis of the customer experience survey and work with the station to set the action plan
– Writing the questionnaire and customize the scenarios along with the customer service manager in the country for the mystery shopping survey
– Analyze outcome of the mystery shopping survey and coordinate with the country to set their actions.-Train the country customer service and outlet teams on systems or processes or procedures related to Customer service.