وظائف شاغرة لدى السفارة البريطانية براتب 1577 دينار

View Vacancy – Protocol Manager

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category  

Foreign and Commonwealth Office (Operations and Corporate Services)

Job Subcategory  

Protocol, Visits and Events

Job Description (Roles and Responsibilities)  

The British Embassy, Amman is seeking a highly motivated and enthusiastic individual for the position of Protocol Manager, Grade – B3 (L).

Purpose of the job:

As Protocol Manager, you will be the interface between the office and high-level external stakeholders on protocol requirements and VIP visits at the airport (in the interim). You will lead a team of two staff, reporting to the Deputy Head of Corporate Services.

Main Responsibilities:

  • You will lead and manage a small team of two, working with other teams around the Embassy including the newly appointed VIP visits officer.
  • You will be responsible to continue to drive and further develop systems and processes in place, ensuring a smooth arrival for new UK Diplomats.  This will involve dealing with their residency, vehicle registration, baggage shipments, airport passes etc.
  • Ensure the protocol officer and assistant are working to clear systems and are supervised properly.
  • When workloads dictate, and/or due to absences, assist the Protocol Officer and Assistant with the day-to-day administration and processing.
  • Ensure departing officers are aware of their responsibilities to return documents; have a clear departure process in place.
  • Liaise with the designated contact point in the Ministry of Foreign Affairs (MFA) on the policies we need to follow in country and on any issues your team/the Embassy are facing that can be dealt with at this level.
  • Liaise with other Ministries/authorities at management level.
  • On VIP visits, you will lead the Protocol team in terms of VIP arrival and departures logistics at the airport, to ensure visits runs smoothly with the MFA – this is as an interim.  This may involve going to the airport outside of normal working hours, depending on flight times.  The Visits Officer will lead on other aspects of the visit (including the paperwork prior to arrival with MFA) and will be in overall charge of the visit, whilst working with the Embassy team leading on the substance of the visit. Ensure visits provide the right information in good time.
  • Ensure the Protocol Officer and Assistant has access to the necessary training and development opportunities.

Key Competencies and Required Skills:

  • Leading and Communicating – Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It’s about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.
  • Collaborating and Partnering – People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
  • Delivering at Pace – Delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
  • Managing a Quality Service – Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.

Essential qualifications, skills and experience  

Essential:

  • Fluent communication skills in English and Arabic language (both written and spoken, this will be tested).
  • Minimum 2 years of experience in managing cross-functional teams or projects and influencing senior-level management and key stakeholders.
  • Candidate must hold a Bachelor’s degree in a relevant subject.
  • Valid Driving Licence for Jordan.
  • Extensive experience in managing service delivery, infrastructure and operations in an environment similar in size and security complexity.
  • Strong interpersonal, leadership and stakeholder management skills, including managing, motivating and working proactively within a small team, understanding problems from a team perspective and helping staff to develop.
  • Highly customer focused.
  • Good IT skills (Excel, Word, Outlook).

Desirable qualifications, skills and experience  

Desirable:

  • Experience of working in an Embassy or Ministry environment.

Required competencies  

Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Application deadline  

26 September 2019

Grade  

B3 (L)

Type of Position  

Full-time, Permanent

Working hours per week  

37

Region  

Middle East & North Africa

Country/Territory  

Jordan

Location (City)  

Amman

Type of Post  

British Embassy

Number of vacancies  

1

Starting monthly salary (JOD)  

1577

Start Date  

1 November 2019

Other benefits and conditions of employment  

Working Hours and Remuneration: 

The position is full-time, at 37 hours a week with considerations of flexibility depending on circumstances.

Pay is on the Embassy B3 (L) scale, with a salary of JOD 1577 per month. The package includes a good level of health insurance and a friendly, English-speaking work environment. We offer opportunities to develop professional skills through our Learning & Development offer. Leave entitlement is 25 days (on pro-rata basis) plus 14 public holidays.

The successful candidate will be subject to a 90-day probationary period.

The successful candidate will have excellent communication skills as well as being a strong team player with collaborating skills with a diverse range of customers.  This is a high-paced role and you will need to be resilient in order to deliver high standards of service in a challenging but rewarding environment.  We are looking for someone that can demonstrate: Integrity, Honesty, Objectivity and Impartiality.

Eligibility: 

If you are selected for this position, we will be able to employ you as long as you:

  • Receive the appropriate level of standard security clearance;
  • Have (or be willing to obtain) the right to live and work in Jordan.
  • Valid work permit will be required before they can start work, if non-Jordanian. Candidate’s residence permit and work permit, and the expense to obtain them, will be their own responsibility.

Additional information  

To Apply: 

Interested candidates must attach the following documents when applying online.

  1. An updated Curriculum Vitae (CV)
  2. A (600 words) covering letter/statement of suitability outlining the competence and experience required.

** (Applications that do not include the above stated information will be rejected).

All applications must be received before 23:55 (Local Time) on 26 September 2019.

 

Applications received after the stated deadline will not be considered.

Due to the large amount of applications we receive only those shortlisted for interview/assessment will be contacted.

The start date mentioned in the advert is an assumed start date and the successful candidate will be required to undergo security vetting procedures.  Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.

Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.

The British Embassy Amman is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

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