PRIMARY RESPONSIBILITIES: Deliver first-level support to customers, in line with Souq.com brand values and defined SLAs, in order to successfully resolve customer issues/ complaints.
Provide comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels. Communicate with customers clearly, with a high-level of proficiency in customer-handling in order to positively present the Souq.com brand and its products and services.
Basic Qualifications JOB REQUIREMENTS: Be customer service-minded and focus on solution providing. Ability to communicate effectively and clearly.
Provide comprehensive solutions. Be self-motivated and take initiative. Ability to respond positively to working in a pressured environment.
Work well with a team and be co-operative.
Experience or education in technology or ecommerce or related areas would be a plus.
Preferred Qualifications CORE COMPETENCIES: Language proficiency in one or more of the following languages – English/Arabic.
Keyboard proficiency and MS Office/PC skills. Be flexible and adjust to changing business needs and environment.
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