مطلوب موظفي خدمة عملاء للعمل لدى شركة أمازون العالمية

PRIMARY RESPONSIBILITIES: Deliver first-level support to customers, in line with Souq.com brand values and defined SLAs, in order to successfully resolve customer issues/ complaints.

Provide comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels. Communicate with customers clearly, with a high-level of proficiency in customer-handling in order to positively present the Souq.com brand and its products and services.

Basic Qualifications JOB REQUIREMENTS: Be customer service-minded and focus on solution providing. Ability to communicate effectively and clearly.

Provide comprehensive solutions. Be self-motivated and take initiative. Ability to respond positively to working in a pressured environment.

Work well with a team and be co-operative.

Experience or education in technology or ecommerce or related areas would be a plus.

Preferred Qualifications CORE COMPETENCIES: Language proficiency in one or more of the following languages – English/Arabic.

Keyboard proficiency and MS Office/PC skills. Be flexible and adjust to changing business needs and environment.