The IT Support Engineers will be accountable for the smooth running of the hardware and software and ensuring that all the technical issues or/and changes required is attended in a highly manner, either over the phone or face to face. Additional responsibilities include but not limited to installing and configuring computer systems diagnosing hardware/software faults.
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Providing support, including procedural documentation and relevant reports
Following diagrams and written instructions to repair a fault or set up a system
Supporting the roll-out of new applications
Prioritizing and managing many open cases at one time
Testing and evaluating new technology
Conducting electrical safety checks on computer equipment
BS in Computer Science, Computer Information Systems, or relevant field.
1-3 years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Capable of troubleshooting technical issues
Familiarity and experience within a broadcast environment is a plus
Ability to diagnose and troubleshoot basic technical issues
Ability to work under pressure & meet deadlines
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus