وظائف شاغرة لدى شركة ارامكس

وظائف شاغرة لدى شركة ارامكس

hatemsalah 25 أكتوبر, 2019 لا تعليقات سكرتارية 1777 مشاهدات

وظائف شاغرة لدى شركة ارامكس

Principal Accountabilities

·        Develop relationships with allocated customers

·        Manage end to end shipment life cycle liaising with all internal and external stakeholders

·        Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

·        Provides spot quotations and closes contract

·        Takes and handles customer inquiries, e.g. Track and Trace

·        Responsible for all KPIs and SLAs agreed with allocated customers

·        Takes and registers all customer complaints

·        Drives solution of customer complaints by solving it directly or assigning tasks to other function

·        Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete

·        Ensure seamless transaction liaising with Pricing and Billing teams

Key Requirements

·        3 years’ experience in Freight Forwarding – mandatory experience

·        2-5 years’ experience of Customer Service preferably handling key business clients

·        Good product knowledge (ocean and air freight)

·        Working knowledge of transportation management systems (TMS)

·        Commercial acumen to drive sales

·        Ability to handle challenging situation in a composed manner

·        Excellent English Verbal & Written skills


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