وظائف شاغرة لدى شركة ارامكس
Principal Accountabilities
· Develop relationships with allocated customers
· Manage end to end shipment life cycle liaising with all internal and external stakeholders
· Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
· Provides spot quotations and closes contract
· Takes and handles customer inquiries, e.g. Track and Trace
· Responsible for all KPIs and SLAs agreed with allocated customers
· Takes and registers all customer complaints
· Drives solution of customer complaints by solving it directly or assigning tasks to other function
· Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
· Ensure seamless transaction liaising with Pricing and Billing teams
Key Requirements
· 3 years’ experience in Freight Forwarding – mandatory experience
· 2-5 years’ experience of Customer Service preferably handling key business clients
· Good product knowledge (ocean and air freight)
· Working knowledge of transportation management systems (TMS)
· Commercial acumen to drive sales
· Ability to handle challenging situation in a composed manner
· Excellent English Verbal & Written skills