We are looking to hire an active agent, that will be handling various types of customer correspondences by answering their enquiries, resolving their problems and handling their complaints through various communication channels in a professional manner while adhering to the policies, procedures and required quality of service. Your daily tasks will be but not limited to: Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner. Conducting campaigns with various purposes such as research, customer satisfaction and retention …etc, aiming at enhancing customer’s experience and their loyalty to Zain. Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc. Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
What will you do? You are going to develop, design, deploy, and configure the daily operations, in addition to maintaining and supporting Zain e- channels in alignment to the business demand, technology architecture and roadmaps. Your daily tasks will be, but not limited to: Developing virtual channels, mobility channels, eService, IVR, e-Payment and e-SDP applications detailed plans, cross-functional business-process. Using a variety of programming languages in order to create user-friendly web and mobile applications. Identify and troubleshoot various website and mobile applications issues and coding problems. Developing the technical requirements and changes for e-Channels based on business input. Identify and troubleshoot various website and mobile applications issues and coding problems. Participating in the development of RFP scopes/specifications/response assessment in alignment with vendor management.