وظائف شاغرة لدى بنك Citi

وظائف شاغرة لدى بنك Citi

hatemsalah 16 فبراير, 2020 لا تعليقات كمبيوتر 6152 مشاهدات

Client Experience and Delivery Manager – Operations will be part of senior management team of operations and technology in the country.

  • Responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team.
  • Apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.
  • The incumbent will manage the client experience and key payments projects at an industry level with interaction with regulator and external support teams
  • The incumbent will oversee service matters and develop client experience improvement road map and be responsible for client satisfaction
  • The incumbent will oversee and manage operations teams both on site and in  remote processing locations
  • The opportunity provides room for growth and mobility


Responsibilities:

  • Review service quality, production systems, and client reporting within cash and trade operations
  • Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations
  • Recommend quality reviews of cash management services, production systems, and client reporting
  • Manage performance, identify areas of development/training and make recommendations for pay increases, promotions, terminations, hiring, etc. of team
  • Contribute to planning, budget management and formulation of procedures
  • Serve as backup to the Cash and Trade Operations Senior Manager
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:

  • 5-8 years of experience in a related cash and trade operations management role
  • Proven experience in creating and implementing processes that result in improved business performance
  • Effective verbal and written communication and analytical skills


Education:

  • Bachelor’s/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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