Associate Business Analyst, Grade 14,
HQ Amman (2 posts)
Vacancy Announcement Number 20-AR-AM-08
Deadline for Applications 14 March 2020
Type of Contract
3 years including 1 year probation period, with the
possibility of further extension, subject to the availability
of funds, satisfactory performance and continuing need
Department Information Management and Technology
UNRWA is committed to achieving gender parity at all levels of staffing under the
current UN-wide gender agenda and strongly encourages applications from qualified
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working
across five areas of operation, is looking for highly committed professionals wishing to make a
We are building a SMART Enterprise that partners with the business to benefit the
The Information Management and Technology Department (IMTD) is a strategic enabler of
UNRWA’s programmes in Jordan, Lebanon, Syria, West Bank and Gaza. With over 35,000 staff
members serving over 5 million Palestine refugees, the Agency’s programmes deliver direct
services to the refugees in the areas of education, health, relief and social service,
infrastructure and camp improvement, and microfinance services. IMTD is always at the
forefront when it comes to introducing innovative business solutions that impact the
organization’s overall value chain even as it embarks towards a future ready state that is
defined by the SMART Enterprise Strategic Framework.
Do you want to make a lasting difference?
If you are looking for a rewarding opportunity to make a tangible difference for one of the
most vulnerable communities in the world, UNRWA would like to hear from you. In this role,
you will be responsible to the assigned supervisor in the Business Engagement Division (BED).
The main responsibilities include:
Assisting the Business Service Management Officers in systems analysis for the design,
implementation, customization and maintenance of the Agency software applications;
Preparing extensive documentation to capture user requirements and detailed system
and programme specifications;
Proactively communicating with business counterparts to ensure that detailed system and
programme specification documents are captured and documented comprehensively;
Providing end-user support, including maintenance tasks for application(s) to which
Assisting in preparation of instruction manuals and other documentation for the systems
and application(s) to which assigned;
Assisting in developing training material and conducting training of trainers for associated
trainers working with users of applications to which assigned.
To qualify for this position, you will need:
Education University degree from an accredited educational institution in
information technology, information management, computer science,
business administration, or other related discipline;
Formal training in business analysis, and/or software development;
At least four years of relevant experience in the area of information
systems and software applications development and implementation,
data analysis and reporting; knowledge of relational databases and
SQL server, MS Office, MS Project or similar tools;
Language(s) Excellent command of spoken and written English.
Project Management Certification (PMP or Prince2);
Report writing and knowledge of reporting tools (PowerBI, Crystal Reports, SQL
Reporting Services, etc.);
Knowledge or experience in Adobe Photoshop, Adobe Illustrator, Adobe In-design or
Knowledge or experience in Office 365 and/or SharePoint Online;
Experience in implementing IT solutions in humanitarian and development contexts, or in
areas of accounting, financial management, supply chain management, payroll and
human resources management, population registration, education, health, relief, social
services, administrative support.
When the minimum requirements are not fully met, the Director of Human Resources may
exceptionally substitute part of the unmet requirements with a combination of relevant
academic qualifications, additional professional training and progressive relevant work
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.
You will also need to demonstrate the following competencies:
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core
Competencies of Communication, Working with People and Drive for Results apply by
default. Default managerial competencies may apply.
Planning and Organizing;
Strong analytical skills and creativity;
Applying Technical Expertise;
Good communication and presentation skills and ability to establish and maintain effective
Who we are
For 70 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has been
working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank
and the Gaza Strip providing direct assistance and protection for some 5 million Palestine
refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide
this assistance and its mission is to help Palestine refugees achieve their full potential in
human development until there is a just and lasting solution for their plight. UNRWA
restores safety, dignity and hope to millions who have been uprooted by conflict with
services encompassing education, health care, relief and social services, camp
infrastructure and improvement, microfinance and emergency assistance.
For more details on UNRWA, please visit: https://www.unrwa.org/
Commitment to continuous learning; willingness to keep abreast of new developments in
the field of information technology;
Ability to work under pressure.
The incumbent may be required to travel in the Agency’s area of operations.
Conditions of service
Monthly basic salary JD 919.80 plus special occupation allowance of 17.83% % of the
basic salary. Other benefits include monthly Provident Fund contribution (15% of basic salary
paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency
allowance (if applicable).
For guidance on how to prepare for competency-based interviews:
How to apply
Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and
completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees
from accredited educational institutions. Only applications received through
http://jobs.unrwa.org will be considered. Due to the large number of applications received,
only short-listed applicants will be contacted via e-mail only. Please ensure that the e-mail
address indicated in your Personal History Profile is accurate.
The United Nations does not charge fees at any stage of the recruitment process (application,
testing, interviewing, etc). The United Nations does not concern itself with information related
to bank accounts.
This vacancy notice is open to internal and external candidates. Only candidates residing in
Jordan with authorization to work in the duty station at the time of application are eligible to
apply. The Agency will not assume responsibility or accountability to support or facilitate the
issuance of work permit in Jordan, and without a valid work permit, the appointment may be
UNRWA is a United Nations organization whose staff are expected to uphold the highest
standards of integrity, neutrality and impartiality. This includes respect for human rights, for
diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are
expected to uphold these values at all times, both at work and outside. Only persons who fully
and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA
is a non- smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a
lower grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they
have not committed, been convicted of, or prosecuted for, any criminal offence and that they
have not been involved, by act or omission, in the commission of any violation of international
human rights law or international humanitarian law.
Date of issue: 1 March 2020/ ES
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