Responsible for planning and optimizing the network by analyzing network stats and solve customer complaints to enhance network coverage, capacity and quality to improve network KPIs and customer perception.
Enhance 2G/3G/4G network performance
Monitor and read all major KPIs and figure out the worst cells in daily basis for 2G, 3G and 4G technologies
Handle and undertake network optimization and performance improvement tasks to achieve predefined key performance indicators for both 2G, 3G and 4G.
Notify and evaluate the network coverage, quality and capacity requirements for every region/area and customer complaints to propose the required solutions
Conduct drive tests regularly and analyze the results to enhance the network KPI’s
Optimize network parameter by performing hardware changes and follow up with related divisions on software changes updates
Follow up on customer complaints
Follow up and resolve customers complaints submitted by technical teams and other departments and TRC
Implement appropriate actions to resolve complaints within agreed SLA by different means from adding new site, hardware changes to changing radio parameters
Handle VIP customer trouble shooting procedures
Enhance deep indoor coverage
Identify black spots indoor areas and introduce appropriate solutions
Allocate new needed indoor coverage solutions needed in new commercial and residential buildings
Integrate new sites
Create site data-fills to support site integration 2G/3G/4G.
Optimize new and surrounding sites by doing hardware and software parameter modification
Implement regular drive tests for new sites
Set sites’ coverage and quality plan
Calculate traffic demand
Conduct drive tests in areas that need quality and coverage improvement
Proposing new sites to solve quality, coverage and capacity issues
Implement field surveys for new sites
Attend draft visit with other departments to handover new planed sites
Education: Bachelor Degree in Telecommunication Engineering or any related field
Work Experience: 1 – 4 years in a related role.
Radio frequency tools and technologies
Spectrum analysis technology to detect interference problems