Customer Success Officer – Naouri Group
LogistaaS is a software as a service (SaaS) solution for freight forwarders, shipping lines, and NVOCC’s. We have two main products: the LogistaaS CRM, and the LogistaaS Freight Management System. We launched in 2016 and currently have customers using our software in 42 countries, and offices in Amman and in Dubai.
Our Customer Success Team has a straight-forward mission: to do everything possible to ensure that customers of LogistaaS have a productive and enjoyable experience using the system. With a smart, user-friendly, and continuously evolving product such as LogistaaS, this mission is both enjoyable and challenging.
Main Responsibilities:
- Setting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the Technical team at LogistaaS to handle any custom requirements.
- Training users in new Companies on how to use the system. In most cases, training is done online, but in some cases it can involve traveling to the Customer’s location to train the users onsite.
- Helping customers with any issues or questions they have after they start using the system.
- Introducing new features to existing customers.
- Participating in the design process for new features.
Requirements:
1- Very good English language (writing and speaking); most of our customers do not speak Arabic.
2- Friendly, patient, and with good communication skills.
3- Some knowledge in freight forwarding is highly preferred.
4- Does not mind traveling abroad, or occasionally assisting customers on weekends (in urgent cases).
5- Spanish language is a must.
If applicable please send your C.V to Hrng@naouri.com