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وظائف شاغرة لدى الملكية الاردنية بخبرة وبدون برواتب تصل الى 1000 دينار

وظائف شاغرة لدى الملكية الاردنية بخبرة وبدون برواتب تصل الى 1000 دينار

hatemsalah 30 أكتوبر, 2022 لا تعليقات كمبيوتر 50 مشاهدات

Job Description

  • Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;
  • Logging all incidents and requests, categorizing and prioritizing them into SCSM;
  • Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;
  • Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;
  • Giving help, guidance and support to users of desktop/Laptops;
  • Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;
  • Keeping user informed of the status of services, incidents and requests;
  • Performing Diagnoses, trouble shooting and solving problems remotely;
  • Following up on user E-mails to ensure Quality of service;
  • Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;
  • Generating a set of formatted reports about agents operations and activities.

Skills

  • Communication skills
  • Team Player
  • Problem-solving skills
  • Experience installing software
  • Experience IT issues troubleshooting
  • Time Management; organizing and prioritizing work assignments

Education

IT related degree

https://careers.royaljordanian.com/en/jordan/jobs/service-disk-4593746/


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