الملكية الاردنية وظائف بدون خبرة توجيهي كحد أدنى

Job Description

  • Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;
  • Logging all incidents and requests, categorizing and prioritizing them into SCSM;
  • Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;
  • Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;
  • Giving help, guidance and support to users of desktop/Laptops;
  • Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;
  • Keeping user informed of the status of services, incidents and requests;
  • Performing Diagnoses, trouble shooting and solving problems remotely;
  • Following up on user E-mails to ensure Quality of service;
  • Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;
  • Generating a set of formatted reports about agents operations and activities.

Skills

  • Communication skills
  • Team Player
  • Problem-solving skills
  • Experience installing software
  • Experience IT issues troubleshooting
  • Time Management; organizing and prioritizing work assignments

Education

IT related degree

https://careers.royaljordanian.com/en/jordan/jobs/service-disk-4593746/