مطلوب موظفين " call center " لشركة ارامكس

Compliance Officer I


Job Responsibilities

  • Ability to develop understanding of compliance matters.
  • Perform compliance tasks and Entry level roles with full supervision.
  • Perform daily tasks as required.
  • Support in information gathering.
  • Support in investigations’ documentation.
  • Support in policy research as needed.

Job Requirements

  • 0-1 years of compliance experience.
  • Excellent written and oral communication skills.
  • Excellent command of English (spoken and written).
  • Good command of Microsoft office applications.
  • Bachelors degree in Business or any related field.

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Innovation & PEX Manager

Job description:

Role Overview

This role heads innovation programs and PEX programs based in GSO and focuses on MENAT and SSA. The summary of this role would be

  • Leading innovation programs like Crowdsourcing (Fleet) globally, PUDO adoption in MENAT and SSA
  • Leading the setup and adoption of PEX programs to achieve lean maturity resulting in $x million cost saving per year and CPS reduction across MENAT and SSA stations
  • Support stations on developing solutions for key operational, customer or network problems, Commit
  • Leading and developing a team of program/product/PEX leaders and managers

Job Responsibilities

  • Innovate by developing new products to address external, internal customer challenges along with actively researching the transformations within the parcel movement ecosystem
  • Responsible for strategic oversight of all transformation product KPI’s, profitability, planning and operations along with country and regional teams. Lead the execution of strategic station objectives by leading programs and analyze trends of key KPIs
  • Develop a lean maturity benchmark for Express operations and facilities globally. Establish the culture of Jidoka and Kaizens. Create productivity management tools for key milestones across the shipment lifecycle. Own and standardize processes, visual management and auditing of these functions.
  • Manage a team of process improvement specialists and their direct reports to own and drive the process excellence charter globally. Mentor Lean six sigma Green Belt and Black Belt training, projects and certifications process for employees.
  • Work closely with product, digital and other cross functional teams on continuously enhancing products to achieve further integration, optimization and stability. Problem solving for any issues or roadblocks faced by regional and national teams in day to day operations and provide continuity measures to address issues in the long term
  • Create and establish cost metrices in operations, drive CPS (cost per shipment) awareness and improvement across all assets by creating optimized and standardized flows through entire value stream
  • Program management for successful ISO implementation and governance – ISO 9001, ISO 140001 and ISO 45001.

Job Requirements

  • Bachelor’s degree and Master’s degree in Engineering or similar, Master’s degree preferred.
  • 5+ years with a successful track record in driving Process Improvement or transformation programs.
  • 5+ years of people management experience at a Senior Manager and above level.
  • Experience in ecommerce, logistics and supply chain solutions design is a must.
  • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint.

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Legal Counsel

Job description:

Main role is to act as business partner to the management and stakeholders of the GCC (“Region”), delivering effective and practical legal advice, direction and documentation to the GCC Regional Legal Director and management in relation to contracts, customers or projects within the Region, in addition to providing leadership and expertise in legal matters to the Aramex subsidiaries to ensure compliance with the company’s wide legal governance.

Key Responsibilities

  1. Support the GCC Regional Legal Director in acting as a business partner to management and stakeholders within the Region.
  2. Litigation: own, manage and report to the Regional Legal Director and regional management all existing of litigation and/or threatened claims and all related elements including direction, risks, cost, mitigation strategy and lessons learned, etc.
  3. Provide effective and timely legal advice on various matters related to business including commercial, operational, employment and financial matters.
  4. Build and share knowledge within the Region.

Job Description

  1. Manage the legal function in relation to all business activities within the Region under supervision of the GCC Regional Legal Director and in coordination and collaboration with the Regional CEO.
  2. Raise legal and regulatory considerations at an early stage, and set realistic expectations for timelines and costs, while also providing practical solutions.
  3. Plan, manage and address legal and compliance risk related to regional projects.
  4. Assist business to prevent, navigate, and resolve complex legal issues.
  5. Report to the GCC Regional Legal Director and Region’s stakeholders, on regular basis or as needed, any updates on applicable laws and regulations that could possibly have an impact on the business.
  6. Provide transactional corporate legal support.
  7. Advise, review and negotiate commercial contract matters, which includes input on risk assessment, alignment with the company’s policies.
  8. Manage communication and negotiations with several Postal Authorities and other regulatory bodies and associations in the designated geography in relation to licensing and regulatory laws affecting core business of the company.
  9. Manage and support continuous matters by way of research and analysis of relevant laws, argument development, evidence collection, and legal representation, and draft effective and practical legal opinions accordingly. Maintain up-to-date record of all litigation cases and generate regular status reports.
  10. Provide legal and compliance assessment related to new products, services, or initiatives.
  11. Effectively manage the relationship with external lawyers in the Region. This includes reporting to the GCC Regional Legal Director on all legal expenses in the Region, ensuring optimization and cost efficiency, and regularly negotiate and update retainer agreements with external lawyers as agreed and approved by the GCC Regional Legal Director.
  12. Build relationships with internal stakeholders.

Qualifications

  1. Education and Certification: must have a law degree from an accredited law school and must be licensed to practice law in the state or jurisdiction where they work. A master’s degree in law from the UK, the US, Canada, France or Australia is a plus.
  2. Experience: minimum of 5 years’ PQE experience practicing law in a commercial or corporate setting, preferably with experience in the transportation and logistics industry or sector.
  3. Legal Knowledge: in-depth knowledge of laws and regulations of the Region related to commercial transactions, including contract law, corporate law, intellectual property law, employment law, and other related areas.
  4. Communication and Negotiation Skills: must have strong communication and negotiation skills to effectively advise clients, negotiate contracts, and resolve disputes. Excellent verbal and written communication skills in English and Arabic.
  5. Analytical and Problem-Solving Skills: must possess strong analytical and problem-solving skills to identify legal issues, evaluate risks, and provide effective legal solutions to clients. Approachable, team player, detail and results orients
  6. Business Acumen: good understanding of business and industry practices and should be able to provide legal advice that is aligned with the business objectives of internal and external stakeholders.
  7. Attention to Detail: must have strong attention to detail to review and analyze legal documents, contracts, and other legal material.
  8. Ethical Standards: must adhere to high ethical standards and uphold the confidentiality of company and client information.

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Senior Marketing Executive

Job description:

Us
Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.

The Team

We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.

Think you’ve got what it takes?

The Marketing Manager will…

  • Execute the defined Marketing strategy for Aramex, both for B2B and B2C, in all markets together with the central team
  • Support the Content Strategist on defining and executing a roadmap of strategic localized content to help achieve our business goals in the US
  • Brainstorm with the Community Managers on what social content that is relevant and engaging for your market and support as needed on any other tasks required for Social
  • Provide the central team with key insights into the US market to help with the localization of our campaigns
  • Manage our social accounts
  • Review incoming briefs and ensure all information needed is included before sharing with the central team
  • Stay up to date with the latest technology, trends and best practices in Social Media
  • Reporting: present and share ideas, results and gap analyses
  • Design, prioritise and execute specific activities and marketing campaigns with the support of the central marketing team
  • Research competition, investigate benchmarks and provide suggestions for improvement
  • Help get the team’s work noticed and enter campaigns and creative assets for awards
  • Ensure that our copy and tone is spot on
  • Manage our events on the ground & Virtual
  • Work closely with central team to roll out B2B – Account Based Marketing Campaigns targeting potential customers to drive leads.

Actions:

  • Give strategic input during prep phase of major campaigns
  • Recommendations to central marketing and product teams for enhancements and new features
  • Regularly re-visit our on-going communication strategy
  • Localization of content
  • Manage 3rd party relationships with content agencies + influencers

You’ll enjoy and succeed in this role if you have….

  • In-depth knowledge of different digital marketing channels
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Good all-round understanding of marketing, content, partnerships, events, B2B marketing, ABM

Experience required

  • 3+ years in a similar Marketing role
  • Degree in Marketing, Digital technologies or similar relevant field preferred but not essential
  • B2B & B2C experience crucial
  • Understanding of account based marketing.
  • Great understanding of the US market
  • Excellent communications skills, both written and spoken