Umniah is looking to hire Shop Representative

Umniah is looking to hire Shop Representative 

Shop Representative

Job Purpose

Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services in order to meet customers satisfaction and achieve sales targets.

Responsibility Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

Requirement Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Perform customer verifications.
  • Set up new customer accounts.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet customer time frames.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers’ accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.
  • Maintain customer databases Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.

Work Experience Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Perform customer verifications.
  • Set up new customer accounts.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet customer time frames.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers’ accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.
  • Maintain customer databases Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.

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