This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center  to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product capabilities.

 

https://careers.bankaletihad.com/en/jordan/jobs/amman/72826-Call-Center-Advisor–at-Bank-al-Etihad

At Bank al Etihad we believe our people is our most valuable asset. Therefore, we continuously support them through professional capacity building, career development and a range of benefits and incentive programs that recognize their needs, allowing them to utilize their personal skills and capabilities in an environment that stimulates innovation and creativity. We adopt a recruitment policy based on fair, equal and unbiased opportunities. Through our hiring process we ensure the recruitment of the right candidate in the right position, assuring they fit in our open and positive culture while providing the highest standards of service to our clients. Priorities will be given to qualified candidates with volunteering experience Bank al Etihad offers career opportunities across a variety of business areas and functions. If you believe you have the passion, the knowledge, the skills and capabilities that will allow you successfully join our team, please apply through our online application service.