Main purpose of the Position

Deliver local HR services within the defined SLAs (Quality, time, accuracy and compliance) acting as the customer facing representative.

Key Outputs / Deliverables

Local HR Service Delivery

Deliver local administrative services within the defined SLA’s in line with Standard Routines across HR Processes.

Provide timely information to HRBPs, CoC, COS and Line Managers as appropriate

Partner with the respective CoCs and HRBPs to ensure operational needs are addressed and resolved in a timely and efficient manner

Deliver specific process steps that require physical presence (e.g. paper filing, document stamping, legal requirements etc.)

Deliver specific process steps related to non-fully connected employees (e.g. personal data update)

Coordinate Local Trainings (logistics, attendance etc…) and raise K2 webform to ensure the employees who have attended a training taking place locally.

Schedule Interviews, and conduct interviews positions in the OPC, and conduct short first day induction to the new comers

Coordinate the Final Settlement for employees leaving in coordination with COS, Line Manage, Employees and required stakeholders

E2E Service Delivery

Work together with internal stakeholders across the HR value chain ensuring a consistent and efficient  execution of local activities

Works closely with HRBP’s, CoCs, CoS and Line Managers  to ensure a high level of E2E service

Provide relevant information and manage local HR processes (e.g. PY, TM, Benefits).

Implementation of Policies and Practices

Ensures policies, practices and procedures are applied, understood and followed with a customer centric mindset

Contribute to ensuring data accuracy and timeliness with the CoS

HRBP and Line Manager support

Have a general knowledge about the E2E HR processes (ELC, CSO, E&G, M&E), acting as local  support to HRBPs, Line Managers and employees

Act as the bridge between the CoS and the Market, ensuring that the processes run efficiently e2e.

Customer Experience continuous improvement

Provide a high quality first level customer experience

Identify improvement opportunities and liaise with stakeholders on how to implement them

Attend defined Operational Reviews and play a role within the meeting

What Will Make You Successful?

University Degree level education or equivalent (in progress).

1 to 2 + years’ experience in Human Resources in Nestlé or within another FMCG

Advanced Use of Microsoft Excel