وظائف شاغرة لدى شركة ارامكس

وظائف شاغرة لدى شركة ارامكس

hatemsalah 20 أكتوبر, 2019 لا تعليقات تسويق 9343 مشاهدات

وظائف شاغرة لدى شركة ارامكس

Principal Accountabilities

 ·        Act as the main focal point for escalations. Ensure a solution is provided to each customer. You need to ensure the escalation are not channeled above you hence strong relationships with customers, excellent communication, leadership skills, are key.

·        Manage a team of 15 Freight Customer Service Specialists.

·        Develops relationships with allocated customers

·        Ensure the team follows customer service processes as per Operating Model

·        Excellent billing/finance understanding of the freight billing cycle and its requirements

·        Manage end to end shipment life cycle liaising with all internal and external stakeholders

·        Responsible for all KPIs and SLAs agreed with allocated customers

·        Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures

·        Takes and registers all customer complaints

·        Coordinate with team members to ensure processes followed are in line with contract

·        Drives solution of customer complaints by solving it directly or assigning tasks to other internal and external stakeholders

·        Acts as first contact point for customer escalations

·        Ensure seamless transaction liaising with Pricing and Billing teams.

·        Ensure the team follows regulatory and quality compliance as per Group polices and applicable local regulatory laws

·        Manage Team roster and shifts as per the shipment volume

Key Requirements

·        6 years’ experience in Freight Forwarding – mandatory experience

·        4 years’ experience of Customer Service preferably handling key business clients

·        Excellent product knowledge (ocean and air freight)

·        Working knowledge of transportation management systems (TMS)

·        Commercial acumen to drive sales

·        Ability to handle challenging situation in a composed manner

·        High self-motivation and ability to work independently and in a structured way

·        International exposure and cultural sensitivity

·        Excellent English Verbal & Written skills

 


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